Returns
We accept returns within 30 days of delivery.
To be eligible:
- Item must be unused and in original condition
- Original packaging must be intact
Non-Returnable Items
Returns and exchanges are not allowed on special ordered watches, custom designs, ear piercing earrings, gift cards*, jewelry that has been engraved or altered/modified beyond sizing, and protection plan replacement merchandise.
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–7 business days
- Refunds will be issued to the original payment method
Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
How to Start a Return
Contact us at:
support@madisonjewlery.com
Out-of-Stock Items Policy – Madison Jewelers
- Customer Notification
If an item you ordered is out of stock before it ships, Madison Jewelers will notify you by email or phone. The notification may include:
– Confirmation that the item is out of stock or on backorder
– The option to cancel the item
– An estimated shipment or restock date, if available
- Out-of-Stock Order Actions
Depending on item availability and timing:
– If the item does not ship: The item will be canceled, and a refund will be issued to the original payment method once the stock issue is confirmed.
– If part of the order is available: In-stock items may ship as scheduled, while the out-of-stock item will be removed from the order and refunded accordingly.